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These Terms of Service ("Terms") govern your use of DPP Automate services and website, provided by Nico Jaroszewski ("DPP Automate", "we", "us", "our"), located at Schlosstalstrasse 202, 8408 Winterthur, Switzerland.

By accessing our website, submitting inquiries, requesting quotes, or using our Digital Product Passport (DPP) compliance services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services or website.

DPP Automate provides Digital Product Passport implementation and compliance services, including but not limited to:

2.1 Battery Passport Compliance

• EU Battery Regulation compliance consulting
• Battery passport data management
• Technical implementation support

2.2 Textile Product Passport

• Fashion and apparel DPP solutions
• Supply chain traceability
• Sustainability data collection

2.3 Electronics DPP

• Consumer electronics compliance
• E-waste management integration
• Product lifecycle tracking

2.4 Packaging Product Passport

• Packaging material data management
• Recycled content and recyclability documentation
• Circularity and supplier evidence workflows

2.5 DPP Platform & Integration

• Software platform access
• API integration services
• Data management systems

2.6 DPP Consulting & Audit

• Regulatory compliance consulting
• Gap analysis and auditing
• Strategy development

Services are provided subject to availability and may be modified, suspended, or discontinued at any time with reasonable notice.

3.1 Business Use Only
Our services are intended for business and commercial use only. You must be at least 18 years old and authorized to represent your organization.

3.2 Accurate Information
You agree to provide accurate, current, and complete information when submitting inquiries or requesting services.

3.3 Account Security
If you create an account (for platform access), you are responsible for maintaining the confidentiality of your credentials and all activities under your account.

3.4 Prohibited Users
We reserve the right to refuse service to anyone for any lawful reason, including violations of these Terms.

4.1 Quote Requests
Quote requests submitted through our website are non-binding inquiries. We will provide a formal quote outlining scope, deliverables, timeline, and pricing.

4.2 Service Agreement
Services commence upon mutual execution of a separate Service Agreement or Statement of Work (SOW), which will include:

• Detailed scope of services
• Deliverables and milestones
• Fees and payment terms
• Timeline and completion dates
• Specific terms and conditions

4.3 Modifications
Any changes to agreed services must be documented in writing and mutually accepted.

4.4 Client Obligations
You agree to:

• Provide timely access to necessary data and systems
• Designate authorized representatives
• Respond promptly to requests for information
• Comply with applicable regulations

Failure to meet these obligations may result in project delays or additional fees.

5.1 Pricing
Fees for services are as specified in your Service Agreement or SOW. All prices are in Swiss Francs (CHF) or Euros (EUR) unless otherwise stated.

5.2 Payment Terms
Payment terms are typically:

• 50% upfront payment upon agreement signing
• 50% upon completion or according to milestone schedule
• Net 30 days for invoices

5.3 Late Payment
Late payments may incur interest charges of 5% per annum or the maximum permitted by law.

5.4 Taxes
Fees do not include applicable taxes (VAT, sales tax, etc.). You are responsible for all taxes except those based on our income.

5.5 Refund Policy
Refunds are handled on a case-by-case basis as specified in your Service Agreement. Work completed prior to cancellation is non-refundable.

6.1 DPP Automate Property
All intellectual property in our website, platform, software, methodologies, and marketing materials remains the exclusive property of DPP Automate. This includes:

• Trademarks, logos, and brand elements
• Software code and algorithms
• Documentation and templates
• Proprietary processes

6.2 Deliverables
Upon full payment, you receive a license to use deliverables created specifically for you (e.g., DPP data, compliance reports) for your internal business purposes.

6.3 Client Data
You retain all intellectual property rights to data you provide. You grant us a limited license to use this data solely to perform the agreed services.

6.4 Pre-existing Materials
We retain all rights to pre-existing methodologies, tools, and frameworks used in providing services.

6.5 Feedback
Any feedback, suggestions, or ideas you provide may be used by us without compensation or attribution.

7.1 Confidential Information
Both parties agree to keep confidential all non-public information disclosed during our business relationship, including:

• Technical data and specifications
• Business strategies and plans
• Financial information
• Customer data

7.2 Exceptions
Confidential information does not include information that:

• Is publicly available through no breach of these Terms
• Was known prior to disclosure
• Is independently developed
• Is required to be disclosed by law

7.3 Duration
Confidentiality obligations survive termination of services for a period of 5 years.

7.4 Data Protection
All personal data is handled according to our Privacy Policy and applicable data protection laws.

8.1 Professional Services
We warrant that services will be performed in a professional and workmanlike manner consistent with industry standards.

8.2 Regulatory Compliance
While we strive to ensure compliance with applicable regulations, we do not guarantee regulatory approval or acceptance by authorities. You are ultimately responsible for ensuring compliance.

8.3 No Guarantee of Results
We do not guarantee specific business outcomes, cost savings, or regulatory approvals.

8.4 DISCLAIMER
EXCEPT AS EXPRESSLY STATED, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or completeness
• Uninterrupted or error-free operation

8.5 Third-Party Services
We are not responsible for third-party services, platforms, or tools recommended or integrated during service delivery.

9.1 Maximum Liability
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU FOR THE SPECIFIC SERVICES GIVING RISE TO LIABILITY IN THE 12 MONTHS PRECEDING THE CLAIM.

9.2 Exclusion of Damages
IN NO EVENT SHALL WE BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Cost of substitute services
• Damages arising from third-party claims

EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.3 Exceptions
Liability limitations do not apply to:

• Gross negligence or willful misconduct
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Violations of intellectual property rights
• Matters that cannot be limited by law

9.4 Force Majeure
We are not liable for delays or failures due to events beyond reasonable control (natural disasters, pandemics, wars, strikes, government actions, internet outages, etc.).

10.1 Your Indemnification
You agree to indemnify, defend, and hold harmless DPP Automate, its affiliates, and personnel from all claims, damages, losses, and expenses (including legal fees) arising from:

• Your breach of these Terms
• Your violation of laws or regulations
• Your misuse of services
• Infringement of third-party rights by your content or data
• Negligence or willful misconduct

10.2 Our Indemnification
We will indemnify you against claims that our services infringe third-party intellectual property rights, provided you:

• Promptly notify us of the claim
• Grant us control of defense and settlement
• Provide reasonable cooperation

10.3 Remedy
If services are found to infringe, we may at our option:

• Obtain the right for you to continue using services
• Modify services to be non-infringing
• Replace with functionally equivalent services
• Terminate services and refund unused fees

11.1 Term
These Terms remain in effect as long as you use our website or services.

11.2 Service Duration
Individual service engagements are governed by the applicable Service Agreement or SOW.

11.3 Termination for Convenience
Either party may terminate ongoing services with 30 days' written notice. You remain responsible for fees for work completed through the termination date.

11.4 Termination for Cause
Either party may terminate immediately if the other:

• Materially breaches these Terms and fails to cure within 15 days of notice
• Becomes insolvent or subject to bankruptcy proceedings
• Engages in illegal activity

11.5 Effect of Termination
Upon termination:

• You must pay all outstanding fees
• We will deliver completed work products
• Confidentiality obligations continue
• All licenses granted to you terminate (except for deliverables fully paid)
• We may delete your data after 90 days unless legally required to retain

12.1 Permitted Use
You may use our website to:

• Learn about our services
• Submit inquiries and quote requests
• Access provided resources

12.2 Prohibited Conduct
You may NOT:

• Use automated systems (bots, scrapers) without permission
• Attempt to gain unauthorized access
• Introduce malware, viruses, or harmful code
• Reverse engineer or decompile software
• Copy, modify, or distribute our content without permission
• Use services for illegal purposes
• Impersonate others or provide false information
• Interfere with website operation
• Violate others' intellectual property or privacy rights

12.3 Content Accuracy
We strive for accuracy but do not warrant that website content is complete, accurate, or current. Information is for general guidance only and does not constitute professional advice.

Your privacy is important to us. Our collection, use, and protection of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to our data practices as described in the Privacy Policy.

We comply with:

• EU General Data Protection Regulation (GDPR)
• Swiss Federal Act on Data Protection (FADP/DSG)

For data protection inquiries, contact: info@dppautomate.com

14.1 Governing Law
These Terms are governed by the laws of Switzerland, without regard to conflict of law principles.

14.2 Jurisdiction
For non-consumer disputes, the exclusive jurisdiction and venue shall be the competent courts in Winterthur, Switzerland.

14.3 Consumer Rights
If you are a consumer (non-business user), nothing in these Terms affects your mandatory statutory rights under applicable consumer protection laws.

14.4 Negotiation
Before initiating formal proceedings, parties agree to attempt good faith negotiation to resolve disputes.

14.5 Arbitration (Optional)
Parties may mutually agree to submit disputes to binding arbitration under Swiss Arbitration Rules.

14.6 Language
These Terms are drafted in English. Translations are provided for convenience. In case of conflicts, the English version prevails.

15.1 Entire Agreement
These Terms, together with the Privacy Policy and any Service Agreement, constitute the entire agreement and supersede all prior understandings.

15.2 Amendments
We may update these Terms at any time. Material changes will be notified via email or website notice. Continued use after changes constitutes acceptance.

15.3 Severability
If any provision is found invalid or unenforceable, the remaining provisions continue in full force.

15.4 Waiver
Failure to enforce any right does not constitute a waiver of that right.

15.5 Assignment
You may not assign these Terms without our written consent. We may assign to affiliates or in connection with merger, acquisition, or sale.

15.6 No Partnership
These Terms do not create a partnership, joint venture, employment, or agency relationship.

15.7 Notices
Notices must be in writing and sent to:

DPP Automate
Nico Jaroszewski
Schlosstalstrasse 202
8408 Winterthur, Switzerland
Email: info@dppautomate.com

15.8 Survival
Provisions intended to survive termination (including warranties, limitations of liability, indemnification, and confidentiality) shall remain in effect.

15.9 Third-Party Beneficiaries
These Terms are for the benefit of parties only. No third party has rights to enforce any provision.

For questions about these Terms or our services, contact:

DPP Automate
Nico Jaroszewski
Schlosstalstrasse 202
8408 Winterthur
Switzerland

Email: info@dppautomate.com

Website: www.dppautomate.com

Business Hours: Monday-Friday, 9:00-17:00 CET

We aim to respond to all inquiries within 2 business days.